When ghosts start appearing in 1970s London, industrialisation almost completely halts—the only innovation that continues is in ghost-removal technology. Only children can perceive ghosts, and interactions with ghosts are usually deadly. Agencies employ children to enter haunted spaces and remove hauntings. Ghost removal may include physical combat and problem-solving.
By 2015, two models of agencies exist:
Corporate agencies such as the Fittes Agency are for-profit, adult-run agencies that uphold strict standards and operate with top-of-the-range innovative equipment. The adult supervisors prioritise high-risk and high-reward projects that they oversee. The Fittes Agency was established by Marissa Fittes, who detected the first ghosts in London and became the first ghost-removing operative. The agency is run by her descendants.
Independent agencies such as Lockwood & Co are co-operatives run entirely by teenage agents. They charge smaller fees to clients, meaning their projects are smaller, but their resources are limited. Their smaller size means agents are close friends and prioritise team dynamics. One of Lockwood & Co’s agents, George, has a hobby of researching the history of hauntings in London.